Shipping policy

ORDER PROCESSING: Please allow 2 days to process your order. Expect an email within 2 days to let you know your order is on the way! 

CANDY FULFILMENT: All pick and mix orders will be fulfilled in the same bag.

STORE PICKUP – 1 Kim Court, 4212 Helensvale. Orders can be picked up daily, from 9.00 to 19.00. An email will be sent when your order is ready for pickup.

LOCAL DELIVERY During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 10 km of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery. Orders placed before 14.00 during store hours (09.00 – 19.00) will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open. When your order is ready for delivery, you will receive an email with real-time tracking information.

DOMESTIC SHIPPING RATES AND ESTIMATES: For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. Free shipping for orders over $80.

If you have any further questions, please don't hesitate to contact us at support@looselollies.com.au.